We are not a Homeowner Association management company. HOAs can use our website to automate invoices and billing, manage maintenance requests and communicate with homeowners, among other things.

The HOA board is responsible for making decisions on the appearance and maintenance of common areas in accordance with the CC&Rs.

Our team has over 8 years of experience in Homeowner Associations management. The 30-day free trial option helps you to try our product. Our product's tools and features make Board members' and homeowners' job easier and cost-effective.

The contents (images, text, and color) of the Home and About Us pages can be customized using our Administration module. Our prices are competitive compared to other HOA website providers.

The HOA Board members can save a lot of time and effort by using our self-managed website. They can focus on the HOA activities while we manage the website and related hardware.

Self-managed platform for HOA is a website that helps board members and homeowners to manage their activities, such as communication, invoices and payments, and maintenance requests without having to hire a management company.

HOA9 will be responsible for the website's overall management, availability, system administration, security, and all software applications.

We are committed to your success and our support hours are

Mon - Fri : 8:00 am to 5:00 pm PST

Sat : 9:00 am to 4:00 pm PST

If you can't find the answers to your questions in the FAQs, please Contact Us or call us at (626) 283-6900

We offer 3 types of plans to suit your HOA needs. The price of our plans varies based on the number of units. You can find the plans and pricing details here.

Please Contact Us to schedule a demo. The demo would take approximately 40 minutes.

We will begin the process of setting up your website after you sign up, which should take 1–2 business days. You will receive an email with specifics of your HOA website when the set up is completed.

If you have difficulties signing in or have questions, please Contact Us or call us at (626) 283-6900

We accept Visa, MasterCard, Discover, American Express credit cards and checks. We charge an extra $5 processing fee for checks. We do not accept PayPal payments.

PCI is a set of standards designed to ensure that credit card information is captured, retained, and transmitted in a secure way.

In other words, it is a set of rules to reduce the risk of fraudsters, hackers, and thieves from stealing sensitive card information. PCI Compliance is mandated by the major card brands (Visa, MasterCard, American Express, etc.).

We comply with PCI industry standards by storing our customers’ sensitive data into the Payment processors servers. If you need more information, please Contact Us at info@hoa9.com

Yes. Customers who pay for yearly subscription receive a discount on the payment processing fee. However, if canceled within 12 months, the discount will be forfeited.

You can designate as many additional administrators as you want to help maintain the website. However, we recommend that you give administrator privileges to a select number of people you trust.

Administration module can be used to perform administrative activities such as customizing the home and about us pages, adding homeowners and units, and so on. The Administration module does not require any technical skills.

The following is a list of tasks that an Administrator can perform.

• Customize the contents of the Home and About Us pages (such as images, text, and color, for example).
• Communicate with homeowners via emails and broadcasting on the website.
• Monthly assessments, late fees, and delinquent fees, among other things, can be setup and managed.
• Setup and manage units, homeowners, HOA officers, vendors, and utility providers.
• HOA documents such as bylaws, CC&Rs, and rules and regulations, among others, can be uploaded and managed.
• Automated monthly and on-demand reports are available.
• Make entries for monthly assessment payments, vendor bills and payments.

Yes. The website supports Spreadsheet (.XLSX), Comma Separated Values (.CSV), and Text (.TXT) formats for uploading homeowner profile information.

The templates for .xlsx, .csv, and .txt files are provided for your convenience that can be downloaded from Administration module.

Using the "HOA Configuration" page, administrators can set up Monthly assessment fees, late fees and delinquent fees. The administrator can also setup on-demand fees for all or select homeowners.

Our system will automatically generate invoices on the billing date specified in the "Invoice Configuration" section.

Homeowners who opted for paperless billing will receive invoices via email. For non-paperless billing homeowners, the administrator will need to print and mail.

Coming soon...

No. However, bill payments can be entered into the system for reporting purposes.

Yes. Miscellaneous fees can be applied in Administration module. These miscellaneous fees will be included in the invoice.

Many commonly used reports (such as Income and Expense Statements, Invoices, and Payments) are available. Custom reports can also be developed for a fee.

One of the recognized web hosting service providers hosts our website. They apply industry best practices to deliver a safe, scalable, and stable environment. Their secure web hosting platform offers a 99.9% uptime guarantee and 24x7 customer service.